In my perspective, the refund policy is very important. You should
guarantee a 100% refund should the buyer be unhappy. Your role as a
seller is to sell off a particular product at a price which sounds good to you and makes the buyer happy.
It is your job to ensure that the buyers are happy with the products you sell them! So of course, as mention above, promise them exactly what they see in the picture.
However, we also know that pictures are not everything. Buyers can only try them when they receive it. And if they are unhappy, its only right to refund them.
Put yourself into their shoes, would you be happy if you paid a few hundred bucks and you got a PSP that could not work properly? Your refund policy should look something like this:
Example:
Refund policy 100% guaranteed. If my product does not meet up to your expectations or differ from the pictures shown, your money will be returned. Your happiness is my concern and i want to make sure my product satisfies you!
However, always set some rules for refunding. This is to prevent yourself
from being cheated. You can add rules like, refundable on after 7 days after purchase. Product must come with a receipt or refunding policy will be void. For a receipt you can always sign it on a piece of paper.
No comments:
Post a Comment